Reliable quality, thoughtful design.
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Please review the information above for product-specific details, lead times, and delivery notes. If an item is oversized, made-to-order, and/or final sale, it will be disclosed here.
If you have questions before ordering, please contact us.
How fast do orders ship?
Most orders ship within 1–5 business days. Made-to-order items may require additional processing time.
Where do you ship?
We currently ship within the continental United States only.
Which carrier will deliver my order?
Orders are shipped via USPS, UPS, or FedEx depending on the size, value, fragility, and fulfillment location of the item.
How much does shipping cost?
We offer flat-rate shipping based on your order subtotal. Oversized, furniture, or specialty items may incur additional shipping charges.
Do you offer returns?
Most items may be returned within 10 days of delivery in unused, undamaged condition. If the item is marked "final sale", then it may not be returned.
An $11 flat return fee applies to standard returns.
When eligible for returns, oversized items will require additional return shipping fees.
How are refunds issued?
Most approved returns are issued as store credit due to the handmade and small-batch nature of many products.
However, we will do our best to give you a refund when possible, depending on the individual maker's policy.
Original shipping charges are non-refundable.
What items are final sale?
Made-to-order, custom, and items marked “final sale” are final sale.
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Please see our policies for more information.
Hand-blown by Matthew Stern, the Frequency Black Stemless Wine Glass features a soft, rounded silhouette and a subtle black swirl pattern that catches the light from every angle. Crafted from clear glass, each piece carries slight variations that reflect its handmade nature.
Frequency Black Stemless Wine Glass
Discover this selection of pieces specially chosen for you.
Find all the information you need in one convenient spot.
When will my order ship?
Most orders ship within 1–5 business days. Made-to-order or limited items may take longer (noted on the product page in the shipping information).
Where do you ship?
We ship within the continental U.S. only.
Which carrier will deliver my order?
USPS, UPS, or FedEx. Carrier selection is based on item size, fragility, value, and fulfillment location.
How much does shipping cost?
To minimize shipping costs to our customers, we charge a flat rate of $7-$11 based on your order subtotal.
Oversized items may have additional shipping charges. Review the product shipping information for further details.
What if I entered the wrong address?
Please double-check at checkout. Re-shipping or rerouting fees may apply.
Do you offer returns?
Yes — eligible items can be returned within 10 days of delivery, unused and undamaged.
We charge an $11 flat rate for all standard returns.
Oversized items are not eligible for flat-rate returns and will require additional shipping fees.
How are refunds issued?
Because many items are handmade or small-batch, most approved returns are issued as store credit.
Cash refunds are available depending on the individual maker's policies. We will do our best to provide a cash refund when possible.
Customer-paid shipping is non-refundable.
What items are final sale?
Made-to-order, limited edition, designer/specialty production, custom items, and anything marked “Final Sale.”
What if my item arrives damaged or is lost?
Contact us within 10 days with photos of the box, packaging, and item. We’ll assist with a replacement or refund/store credit as applicable.
Do you offer a customer satisfaction guarantee?
Yes, we always want you to be happy. If something feels off with your purchase, please let us know.
We review concerns on a case-by-case basis and will do our best to make it right within the bounds of our and our maker's policies.
Please allow 12-24 business hours for us to respond to your query.
