Please note that by navigating on the Aware House platform, you are agreeing to the below Policies and Terms of Service.

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Package Delivery

Shipping Time

Please allow a general period of 2-5 business days for us to fulfill your order.

Select items ship directly from our suppliers and may take longer than 5 business days to fulfill. Please make sure to check the Shipping & Returns section on the product page where we disclose any additional lead time needed for a product.

Package Delivery

We pack and ship all parcels via USPS mail. Currently we are shipping within the US only. We may confirm a general estimated time of arrival for the delivery however cannot guarantee this estimate to be one hundred percent accurate due to circumstances out of our control. 

We and the carrier accept no liability for damages or loss related to receiving a package. We are not responsible for the delivery instructions, authorization and information provided by you at checkout. It is your responsibility to ensure all delivery instructions are accurate.

We reserve the right to re-bill you for any additional costs related to an unusual or delayed delivery if your deliver site is unable to accept the shipment

Returns, Damaged, & Lost Items

Returns, Damaged & Lost Items

You may return any unused and undamaged item within 10 days of product delivery date. Shipping cost is to be covered by the customer. We do not accept exchanges.

Please email hello@awarehouseshop.com to request a return or refund.

Fragile Returns

In the event you would like to return a fragile product (i.e. a ceramic vase), the product must be packaged to prevent breakage during transit.

We will be unable to issue a refund for your order if the fragile product breaks during return transit.

Damaged or Lost Items

Please email hello@awarehouseshop.com to request a return or refund within 10 days of product delivery date or expected delivery date.

**In the event of damaged items, please document pictures of the outside box from all angles as well as the inside box, and the product itself. We require visual documentation for all insurance claims on shipments. 

Problem with Order

Not happy with your order? Please reach out to us via email at hello@awarehouseshop.com so we can do our best to resolve your issue!

AH Brand & Product Disclosure

Aware House Brand Disclosure

Please note that we used subjective judgment to determine products we carry on the Aware House storefront. Our intention at Aware House is to provide your home with goods that may be categorized under terms such as but not limited to: Supply Chain Transparent; High quality; Eco-Friendly; Carefully Sourced/Manufactured; Sustainable; etc. 

Under no circumstance are we stating that the products we carry or their associated brands are claiming to associate themselves with the adjectives used to describe the Aware House brand, including but not limited to: Supply Chain Transparent; High quality; Eco-Friendly; Carefully Sourced/Manufactured; Sustainable; etc.

We recommend individuals conduct their own research to ensure each product meets their subjective standard(s) of quality prior to purchase on Aware House.

Product & Supplier Information 

We look to work with brands and businesses that disclose the majority of their sourcing and manufacturing policies in the production of their product(s). For example: disclosure of where a product is manufactured; materials used; if it is handmade, made in a factory, or a combination of methods; business owner; etc. 

We do not individually inspect or conduct an in-depth background or in-person review of the operating, production, and manufacturing facilities of the Suppliers we work with. Information related to the products and Suppliers on Aware House is taken in from our Supplier’s website(s) and product description(s), as well as the Supplier’s social media profile(s), and any other information provided from the Supplier directly to us.

We look to work with a variety of suppliers, including but not limited to: small-medium scale businesses; independent creators; producers in the USA; and businesses that disclose how/where there product(s) was manufactured. We look to avoid brands and businesses that operate in mass production facilities and/or sweatshops; and/or do not disclose manufacturing or sourcing practices.

Aware House is not responsible for any false information/disclosures provided by the Supplier related to their business/products and/or their production/operating/manufacturing/sourcing practices. We recommend individuals conduct their own research to ensure each product meets their subjective standard(s) of quality prior to purchase on Aware House. We are not responsible for any incomplete or inaccurate information related to a product or Supplier provided this information was taken directly from the Supplier’s online resources outlined above and was considered as accurate and truthful information related to the product/Supplier. 

All product images used are directly provided by the supplier and/or taken by us in a clear and well-lit setting using a high resolution camera. We only use images that we believe fairly and truthfully represent a product. Aware House is not liable if your computer/electronic device imaging, resolution, monitor, etc. affects the image quality and the representation of the product. Aware House is not responsible if, according to your opinion, the image is not representative of the product received.

Privacy Policy

By purchasing via Aware House you hereby agreeing to the below Privacy Policy and acknowledge that navigating on this platform subjects you to the collection of Personally Identifiable Information (PII). 

PII is information that we collect through our website at www.awarehouseshop.com, including but not limited to first and last name, mailing and billing address, e-mail address, telephone number, and internet protocol address.

We may share any PII with third parties and/or service providers used in order to process user payments, orders and returns. These services include but are not limited to: web hosting providers, software application providers and credit card processors; contractors such as shipping and logistics providers; and third parties, such as advertising networks and data analytics providers.

Aware House is hosted on the Shopify website platform. All transactions, orders and sales are managed via Shopify and Shopify applications. By entering into a transaction with Aware House you hereby acknowledge the Shopify Privacy Policy.

Aware House uses marketing third party companies such as Meta in order to market our website. Aware House may choose to work with any third-party companies for marketing and advertising purposes at their own discretion. This marketing abides by the privacy policies of the third parties we work with and these policies may change at any time. 

Aware Blog Policy

All Aware Blog content, including but not limited to product recommendations, images, and supplier information, is based on subjective opinion and not to be taken as a literal advice, order, or direction to take an action. Aware House is not responsible for the decision(s) or action(s) taken by the reader based on a blog post. 

Further Disclaimer

The information provided in any Aware House blog post is for general informational purposes only. The opinions expressed are those of the author and do not necessarily reflect the views of Aware House or any affiliated individuals or organizations.

The blog post may contain references to a specific company, its products, services, or actions. The blog post is based on the author's personal experiences, and subjective opinions.

While every effort has been made to ensure the accuracy and reliability of the information provided, it is possible that errors or omissions may occur. Therefore, the author and Aware House cannot be held liable for any reliance placed on the information presented in the blog post.

Readers are advised to conduct their own research and exercise their own judgment when making decisions related to the company or its products/services. Any actions taken based on the information provided in this blog post are at the sole discretion and risk of the reader.

The inclusion of links, references, or recommendations to external websites, products, or services in the blog post does not imply endorsement or responsibility by the author or Aware House. The author and Aware House are not responsible for the content, accuracy, or policies of third-party websites.

It is important to understand that the information provided in the blog post may become outdated or inaccurate over time. The mentioned company's products, services, or policies may change, and new information may emerge that could alter the perspectives expressed in the blog post.

Furthermore, the blog post is not intended to be comprehensive or exhaustive in its coverage of the mentioned company. It may not include all relevant information or address specific circumstances. Readers are encouraged to seek professional advice or consult official sources for specific inquiries or concerns.

By reading an Aware House blog post, you acknowledge and agree that the author and Aware House shall not be held liable for any direct, indirect, incidental, consequential, or any other damages resulting from the use of the information provided in said blog post.

Please consult the Terms of Service and Privacy Policy of Aware House for more information about your rights and responsibilities when using our website.

Terms of Service

Please click here to access our Terms of Service.